When a service or project is completed, there’s often a short but crucial phase before the case is officially closed: the client review period. This window gives the client time to check that everything is delivered as agreed, make sure there are no issues, and request any final adjustments if needed.

But how long should this review period last?

While it varies depending on the industry or type of service, here’s a general guide to help you manage expectations — whether you’re a service provider or a client.

1. E-Commerce / Product Sales

• Typical Review Period: 7 to 30 days

• What to check: Product quality, order accuracy, defects, or damage.

• Why it matters: Most businesses align this with their return or refund policies.

2. Printing & Custom Orders

• Typical Review Period: 3 to 7 days

• What to check: Print alignment, colors, quantity, packaging condition.

• Why it matters: After this, production files are usually archived and changes may incur extra charges.

3. Creative Work (Design, Photography, Video)

• Typical Review Period: 3 to 7 days

• What to check: Final output, accuracy of revisions, spelling or branding errors.

• Why it matters: Clients often get 1–2 rounds of revisions. Delayed replies may mean forfeiting changes.

4. Technical or IT Support

• Typical Review Period: 24 to 72 hours

• What to check: System bugs, resolved issues, or test results.

• Why it matters: Some tickets are auto-closed if no response is given within the timeframe.

5. Consulting, Legal or Financial Services

• Typical Review Period: 3 to 5 business days

• What to check: Accuracy of documentation, proper filing, correct information.

• Why it matters: Confirming now prevents disputes or missed deadlines later.

6. Freelance or Project-Based Work

• Typical Review Period: 5 to 14 days

• What to check: Project completeness, agreed deliverables, any overlooked items.

• Why it matters: Many contracts have an “acceptance period” after which the case is closed automatically.

Why Is It Important to Respect the Review Timeline?

Whether you’re a client or service provider, respecting the review timeline keeps projects moving smoothly and avoids confusion or delays. Once the window is over, the service is often marked as completed and archived.

Pro Tip: Always Define It in Writing

To avoid misunderstandings, include the review and closure timeline in your invoice, quotation, or service agreement. This protects both sides and sets clear expectations.

If you’re in doubt about how long you should take to review a delivery, the best approach is simple: communicate early and clearly. Your feedback helps everyone work better, faster, and with less frustration.